Frequently Asked Questions

Health and beauty related questions

After leaving the water treatment plant, the water is of high quality and contains essential minerals and salts for your health. However, to prevent accidental contamination and ensure water quality remains high until it reaches your tap, chlorine is added to the treated water. Chlorine is typically added in small amounts at the treatment plant and at different stages of the distribution network because its concentration decreases during the distribution process due to interactions with piping walls and other substances in the water, including unwanted microorganisms.

Chlorine is a common disinfectant used in water treatment, but it can have negative effects on your hair, skin, and nails, particularly if you are exposed to it on a regular basis:

- Skin: Chlorine can strip the natural oils from your skin, leaving it dry, itchy, and irritated. It can also exacerbate skin conditions such as eczema and psoriasis.

- Hair: Chlorine can damage your hair by breaking down the proteins that give it strength and elasticity. This can result in dry, brittle, and damaged hair that is prone to split ends and breakage.

- Nails: Chlorine can make your nails brittle and dry, causing them to break or peel.

In addition to these effects, chlorine can also contribute to premature aging of the skin and may increase the risk of certain types of cancer.

Exposure to chlorine in shower water can have various effects on health, especially in children who are more vulnerable to the negative impacts of chemicals. Chlorine can cause skin irritation, dryness, and itching, as well as exacerbate eczema and other skin conditions. Inhaling chlorine vapor during a shower can irritate the eyes, nose, and throat, leading to coughing and breathing difficulties in some individuals.

Studies have also suggested that exposure to chlorine in shower water may be associated with an increased risk of certain types of cancers, although the evidence in this area is not yet conclusive.

Additionally, chlorine in shower water can affect the balance of healthy bacteria on the skin and in the gut, potentially leading to imbalances that may affect overall health. Children with sensitive skin or respiratory issues may be especially susceptible to the negative effects of chlorine exposure in shower water.

Hard water contains high levels of dissolved minerals, such as calcium and magnesium, which can have a range of negative effects on your hair, skin, and nails:

- Skin: Hard water can leave a mineral buildup on your skin, clogging pores and causing dryness and irritation. This can lead to a range of skin problems, including eczema, psoriasis, and acne.

- Hair: Hard water can make your hair feel dry, brittle, and unmanageable. It can also cause a buildup of mineral deposits on your hair, leaving it dull and prone to breakage.

- Nails: Hard water can cause your nails to become dry and brittle, making them more susceptible to breakage.

In addition to these effects, hard water can also leave stains on your clothes and dishes and can damage your plumbing and appliances over time.

The effects of hard water on health are generally the same for both adults and children, but children may be more susceptible to certain health effects due to their smaller size and developing immune systems.

Hard water in showers can cause skin irritation, dryness, and itching. This can be particularly uncomfortable for children who may have more sensitive skin. Hard water can also make hair dry, brittle, and more difficult to manage, which can be a problem for kids who may have long hair that needs frequent washing.

In addition, hard water can lead to the buildup of minerals in the showerhead, which can then be released in the form of small particles that can irritate the eyes and respiratory system when breathed in. This can be particularly problematic for children who may be more prone to respiratory issues.

It's certain that the quality of shower water may contribute to hair loss, particularly if the water is hard or contains high levels of chlorine. Hard water can cause mineral buildup on the scalp and hair, which can lead to dryness and breakage, while chlorine can dry out and damage the hair. However, other factors such as genetics, stress, diet, and hair care practices can also contribute to hair loss. If you are concerned about your hair loss, it is recommended to consult with a medical professional for an accurate diagnosis and appropriate treatment.

Exposure to certain chemicals in water, such as chlorine, may increase the risk of cancer in the long term. It's important to note that the risk is generally considered to be low and there are other sources of exposure to these chemicals that are considered to be more significant. However, using a shower filter can help to reduce exposure to these chemicals in the water.

Product benefits related questions

There are several reasons why you might consider using a shower filter:

- Remove Chlorine: Shower water often contains high levels of chlorine, which can be harmful to both your skin and hair. A shower filter can help remove chlorine from your water, leaving you with cleaner, healthier water to shower in.

- Reduce Irritation: If you have sensitive skin or allergies, a shower filter can help reduce irritation and inflammation. Chlorine and other chemicals in shower water can dry out your skin and cause rashes, itching, and other skin problems.

- Improve Air Quality: When you shower with unfiltered water, chlorine can turn into chloroform, which can be inhaled and negatively impact your respiratory health. A shower filter can remove chlorine and improve the air quality in your bathroom.

- Remove Hard Water Minerals: If you live in an area with hard water, a shower filter can help remove minerals that can build up on your skin and hair, leaving them feeling dry and damaged.

- Enhance Appearance: Filtering your shower water can improve the appearance of your skin and hair. Without the harsh chemicals and minerals in unfiltered water, your skin can appear smoother, and your hair can be shinier and more manageable.


Vital Shower Filter contains a combination of KDF 55, calcium sulfate, zeolite ceramic balls, resin, activated carbon, and vitamins C and E can provide a range of benefits for your hair, skin, and nails:

- Remove Impurities: The activated carbon in the filter can help remove impurities and toxins from the water, leaving it clean and pure.

- Soften Water: The calcium sulfate and resin in the filter can help to soften the water by removing excess minerals, which can leave your hair and skin feeling softer and smoother.

- Remove Chlorine: The KDF 55 in the filter can help remove chlorine from the water, which can help to prevent dryness and irritation of the skin and hair.

- Replenish Nutrients: The zeolite ceramic balls in the filter can help to release essential minerals, such as calcium, magnesium, and potassium, which can be beneficial for hair and skin health.

- Antioxidant Protection: The addition of vitamins C and E to the filter can provide antioxidant protection for the skin, helping to fight against free radicals and prevent premature aging.


There is scientific research on the effects of each component of Vital Shower Filters on hair, skin, and nails. Here are some relevant studies on the individual components:

- KDF 55: One study published in the Journal of Water and Health found that KDF effectively removed chlorine and other contaminants from shower water, which can have a positive impact on skin and hair health.

- Calcium sulfate: A study published in the Journal of Investigative Dermatology found that topical application of calcium sulfate can help to improve skin hydration and barrier function, which can lead to improved skin health.

- Zeolite ceramic balls: A study published in the Journal of Food Science and Technology found that zeolite can effectively remove heavy metals from water, which can have a positive impact on overall health.

- Resin: A study published in the Journal of Environmental Management found that resin can effectively remove dissolved organic matter from water, which can lead to improved water quality and health.

- Activated carbon: A study published in the International Journal of Dermatology found that activated carbon can effectively remove impurities from water, which can have a positive impact on skin health.

- Vitamins C and E: A study published in the Journal of Cosmetic Dermatology found that topical application of vitamins C and E can help to reduce skin damage from UV radiation and improve skin hydration, leading to improved skin health.

Product purchase related questions

The Vital Shower Filters stand out from other brands that are priced lower for a few reasons. Firstly, some filters do not provide specific information about what they remove, or provide statements without actual proof. However, our product has been tested by a NATA certified laboratory, which demonstrates the effectiveness of our filtration process in improving water quality.

Furthermore, some of our competitors may use smaller quantities of filtration materials, sometimes up to 90g, whereas our capsule contains 150g of our proprietary Vital medium. This unique medium has been developed in collaboration with experts in the field, and ensures that our filters provide superior water filtration with particular benefits to your hair, skin and nails

You will notice the difference right away, as the shower filter will immediately remove undesirable smells and prevent the formation of stains from mineral buildup in your shower.

While the replacement capsule can remain effective for up to 6 months, we suggest replacing it every 3 months to ensure optimal efficiency. The lifespan of the filter may differ based on usage frequency, water quality, and water flow/pressure. Nonetheless, the replacement capsule is straightforward to remove and replace, and it can be done within seconds.

We want to ensure that you are satisfied with your purchase, and we offer a Standard Warranty for the Shower Filter housing unit that covers up to 3 months. It is important to note that the replacement filter is not covered under this warranty, as it is considered a 'wear and tear' item.

We offer a 2 weeks return policy that allows you to return the product and receive a refund if you are not satisfied with it for any reason. This policy is in place to ensure your peace of mind, although we are confident that you will be satisfied with the product.

Yes, we do offer global delivery services through our online store, which means you can place an order and have it delivered to your preferred location, anywhere globally.

Our international shipping fee is a flat rate of 50 USDΒ per orderΒ and we will arrange for delivery within 3-4 working days from purchase date. However, if you are making an international purchase for more than 1,000 USD, please contact us to receive discounted shipping fees.

Our shower filter is designed to fit most shower setups, and we have included installation pictures for reference. Alternatively, if you find it easier, you can simply send a picture of your shower to hello@vitalshower.com, and our office team will promptly respond and provide guidance on how to install the filter.

According to our user manual, you don't need to use the adapter unless the bath faucet is too close to the bath. With regard to the leak, please ensure that there is a black washer inside the adapter, and that it is screwed in tightly. If you require any further assistance, please don't hesitate to let us know.

Rest assured that our shower filter does not affect the temperature of the water. It only filters out impurities and does not interfere with the temperature or pressure of the water flow.